SHIPPING & RETURNS
SHIPPING POLICY
Shipping Costs & Delivery Times
Orders are handcrafted in small batches and shipped out in 2-3 business days, Monday-Thursday.
All orders process and ship Monday - Thursday, excluding federal holidays within the United States. If the order is placed after hours, it will be processed the following business day.
We offer a flat rate of $5.99 for shipping and handling.
Tax rate is dependent on your location and is displayed on checkout.
If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. We are not responsible for lost or stolen packages.
Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation email. Our orders are usually shipped within 2-3 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email.
RETURN & EXCHANGE POLICY
After discovering my passion for natural living and the search for healthy products for my family, my research and journey began. I originally created the WHIPPED TALLOW BALM "ORIGINAL", hence the name, as a remedy for healing my own hands. After seeing the incredible transformation of my skin I knew I had to share with the world this revolutionary skin remedy.
If, for any reason you are not satisfied with your Lily and Jame product, we offer a 100% money back guarantee within 30 days of purchase.
Email me at lilyandjame24@gmail.com to begin the return process.
Please allow up to 5 business days for the return to be processed.